Our commitment

For Solvenag Lda, the privacy and protection of our customers’ personal data and that of other subjects is crucial.
We are determined to comply with all applicable personal data protection legislation, respecting basic principles and the rights of subjects of personal data.
This Privacy Policy complements other contractual provisions and information that may be provided by Solvenag Lda to its customers and other policies and rules created for personal data protection.

Solvenag Lda and how your personal data is processed

The Data Controller is Solvenag Lda, who provides you with the service and offers products. As part of this, the company decides which data will be collected, the types of processing, and the purposes for which the data will be used as stated in point 4.
In certain cases, Solvenag Lda will act as a contractor and will process your personal data on behalf of another organization who will act as the data controller.
In such cases, we recommend that you read the privacy policy and other information on the processing of your personal data provided by the data controller.

Basic concepts

What are personal data?

Personal data are any information, of whatever kind or in whatever format, that pertains to a given identified individual.

Who are the subjects of personal data processed by Solvenag Lda?

Personal data subjects are individuals whom the personal data pertain to.
For example, as data controller, Solvenag Lda may process personal data whose subjects are its individual or corporate clients, those contracting the company’s services and products, former clients, and potential customers.

Which personal data are processed?

Solvenag Lda only collects and processes the personal data needed to provide you with a quality service, aiming to offer you the products and services that best suit your needs, to carry out services contracted by you, and to fulfil its obligations when acting as a subcontractor.

As part of its service provision, Solvenag Lda processes the following categories of personal data:

  1. Identification details as applicable (name, address, place of birth, nationality, double nationality, citizen’s card, sex, date of birth, telephone number, email address, tax ID number, marital status, occupation);
  2. Identification details of the object (type of property, type of vehicle)

Reasons for processing your personal data and circumstances in which we do so

Data processing as data controller

As the data controller, Solvenag Lda processes personal data only in the following situations:

  1. Record and proof of commercial transactions, which includes (among others):
  • replies to information requests by customers or potential customers;
  • requests for quotes;

2.  Customer management, according to his or her interests;

Rights of data subjects

Right of access

You have the right to receive confirmation of whether your personal data are processed by Solvenag Lda and information about such processing (purpose of processing, recipients of your data, and storage times) whenever you request such.
You also have the right to receive a copy of your personal data being processed by Solvenag Lda.

Right to rectification

Whenever you feel that your personal data are inaccurate or incomplete, you may request their rectification or completion.

Right to erasure

In some situations, you may request the erasure of your personal data. In such cases, Solvenag Lda will delete your data, provided this does not interfere with ongoing services.

Right to restriction of processing

In certain cases, you can ask Solvenag Lda to limit access to personal data or to suspend processing. For example, that would happen in situations where you challenge the accuracy of your personal data for a period of time that allows Solvenag Lda to verify said accuracy.

Right to data portability

In the situations provided for in applicable legislation, you have the right to receive personal data about you, provided by you to Solvenag Lda, in a structured format that is easy to use and can be read automatically.

Right to object

You have the right to object to your personal data being processed at any time, for reasons connected with your situation, when such processing is based on Solvenag Lda’s legitimate interest or when the processing has been carried out for purposes other than those for which the data were collected but compatible with those purposes.

You may also object to your personal data being processed for purposes of direct marketing, at any time and without having to give a reason.

Right to not be subject to automated individual decision-making

Solvenag Lda does not make automated individual decisions, including profiling, that may take effect in the legal sphere or affect you significantly in a similar way.

Right to withdraw your consent

In cases where data processing is carried out on the basis if your consent, you may withdraw that consent at any time.
If you withdraw your consent, your personal data will cease to be processed, unless there is another basis, such as a contract or legitimate interest by Solvenag Lda that would allow such processing.

Right to withdraw your consent

You have the right to complain to the ombudsman on matters related to how your personal data are processed.
In Portugal, the ombudsman is the National Data Protection Commission.
For more information, go do

How can you exercise your rights?

You can exercise your rights as follows:

Email: you can exercise your rights by writing an email to [email protected]
Letter: you can exercise your rights by writing a letter to Solvenag Lda and sending it to R. Rego dos Pinheiros nº 302, 4755-276 Macieira de Rates.
Telephone: you can exercise your rights by calling 252 955 259

Exercising your rights is free of charge.

Technical and organizational security measures

To ensure the security of personal data entrusted to it, Solvenag Lda has adopted several technical and organization security measures to protect your personal data from destruction, loss, alteration, disclosure, and unauthorized access and against any other form of unlawful processing.

Liability for services and web sites

We advise you to read the rules on the use of cookies on the Solvenag Lda web site. You may also read the Cookie Policy.
The Solvenag Lda web site may contain links to other web sites, products, and services provided by third parties. Solvenag Lda has no links to such third parties, and they are not covered by this Privacy Policy. Therefore, Solvenag Lda recommends that you ask those third parties about their rules on processing your personal data.

Stay up to date regarding the protection of your personal data and how they are processed

The information in this document may be changed from time to time.
Therefore, we advise you to check this web site, where this information is always kept up to date, so you are always aware of how your personal data is being processed.
Whenever there are changes to how we process your personal data, Solvenag Lda will inform you using the usual means of communication.


About cookies

  • Cookies are small text files that hold relevant information loaded by your device (computer, smartphone, or tablet) through a web browser when you visit a web site.
  • Cookies often help the web site to recognize the user’s device when he or she visits again, but they may also be essential for the web site to work correctly. Cookies used by Solvenag Lda across all its web sites do not collect user-identifiable personal information. They store generic information, such as the means and place/country of access and how a user browses web sites, among other things. Cookies only store information regarding your preferences.
  • A User may, at any time and using their internet browser, decide to be notified about received cookies and to refuse cookies. However, it should be noted that refusing cookies sent by a web site may result in not being able to access some areas of the site and making it impossible to enjoy a full browsing experience.

Cookie functions

In general, cookies are used to improve the User’s browsing experience as they increase speed and improve response time. They eliminate the need to enter the same information time and time again and help to ensure that the advertising displayed to the User is relevant and of interest, i.e., it matches the utility, interest, and number of accesses to web sites.

Different Types of Cookies

Each cookie has its specific role and an expiry date.

Cookies can be classified according to their role follows:

Essential cookies – Some cookies are essential for accessing specific areas of our web sites, enabling browsing and the use of applications, such as access to secure areas of the site through a login. Without these cookies, the services that require them can’t be provided.

Functional cookies – Functional cookies remember User preferences with regard to site navigation. They mean that you don’t need to reconfigure the site each time you visit.

Analytics cookies – These cookies are used to analyse the way Users make use of the web site, making it possible to highlight articles or services that may of the User’s interest, and monitor web site performance by recording which pages are most popular, what the most effective link between pages is, and the reason that certain pages produce error messages.

These cookies are used only for creating and analysing statistics and they never collect personal information. Solvenag Lda can thus offer a high-quality experience by personalizing its offer and quickly identify any problems that arise.

Regarding expiry, cookies may be:

Permanent cookies– These remain stored on your access devices (computer, smartphone, or tablet) with the browser and are used every time the User visits the web site again. These are generally used to direct navigation according to the User’s interests and provide a more personalized service.

Session cookies – These are temporary cookies that remain available only until the session is closed. Next time the user opens their web browser, the cookies will no longer be stored there. The information obtained makes it possible to manage session, identify problems, and offer a better navigation experience.

Blocking cookies

A User may block some or all cookies at any time. To do so, he or she must follows the instructions shown on the page “Managing your use of cookies“. Disabling cookies may not prevent a User from accessing web site services and content but may result in a reduction in site performance.

Cookies when opening newsletters/emails

Newsletters or emails may contain a small image, for statistical purposes, which notifies when an email is opened and reports which links or advertisements have been clicked within the newsletter. A User can always disable newsletters/emails being sent by using the option to do so at the bottom of the newsletter or email.

Changes and updates to the Cookie Policy

Solvenag Lda may change this Cookie Policy on its web sites in accordance with legal requirements, regulations, or to adapt it to guidelines issued by the National Data Protection Commission. Therefore, it is advisable that all users review this policy periodically.